1. What should I do if I missed a collection?

Please contact us on 0844 879 4417 and we will try to arrange the collection of your donation bag for a convenient day. Thank you for your support!

2. Is Intersecond a charity?

Intersecond Ltd is not a UK charity, but works in cooperation with charities. At the moment, our partner charities are:

- Azzara, a charity in Lithuania (registered no. 124013046). Intersecond Ltd is the appointed agent in the UK and Ireland for Azzara and is responsible for collecting unwanted clothing, to be sold in support of the “Do Not Delay!” project. This is an important project that provides information and screenings for women in Lithuania, to help prevent breast cancer.

- Mercy Ships UK is an international charity organization (company number 3147724 (England & Wales) Registered Charity No 1053055 / A Charity Registered in Scotland SCO39743). The UK Office, based in Stevenage, is part of a global network of offices whose mission is to raise awareness and support for the work of Mercy Ships through fundraising, volunteer recruitment and the procurement of materials and services. Mercy Ships, a global charity, has operated a fleet of hospital ships in developing nations since 1978. Following the example of Jesus, Mercy Ships brings hope and healing to the poor, mobilising people and resources worldwide.

3. Very often we receive calls where our donors are asking the question: “You are doing such a great job raising funds for charities, providing people with working place and supporting business in the UK, but why would you not help one of our local or national charities? In our society people die every day because they are not getting some medical treatment on time (kidneys transplants, cancer diagnostics or some surgery…) We do understand and support people abroad and indeed we support our local charities too. But you could do so much more by helping our charities to raise funds and so save lives here, in the UK…”

Dear members of public, we are more than delighted to collaborate with UK charities: national, local, big or small as long as a charity is genuine and doing what it says. We will do our best for any charity as we don’t just fundraise, we care.

Dear charities’ representatives, Intersecond LTD provides charities with vital funds by collecting door to door and selling second hand clothes, we will be happy to consider and discuss any cooperation offers from big and small charities.

You will have all documents that you need for your financial records and the official Cooperation agreement is signed before we start our work with you. We do our best to insure the high standards of our work and we can provide your charity with additional income without any hassle for your organisation.

4. I get so many bags/leaflets/stickers, how do you expect me to donate to all of them?

We are aware that some households receive many collection bags/leaflets/stickers from different charities and organizations. We understand that it is impossible to donate to all. Please do not feel any commitment to donate or any frustration if you cannot or do not wish to donate. This is not compulsory, it is absolutely voluntary and totally up to you who you wish to support. If you do not wish to donate any cloth, please feel free to use our collection bags for your household needs (please bear in mind that our bags are biodegradable and would not harm the environment).

5. Are companies allowed to use the breast-cancer “pink ribbon” symbol? Can any company use the pink symbol in its advertising literature, or is the symbol protected by law?

The pink ribbon is an international symbol used to raise funds for research and spread awareness about breast cancer. No one ‘owns’ the symbol, however some companies can create their ‘own’ version of the pink ribbon and they will own that version. There is no international ‘law’ that ‘protects’ any of the dozens of ribbons established for diseases, conditions, or causes. (With one exception, Canada may be the only country that ‘protects’ the pink ribbon for charitable puposes).

Incidentally the pink ribbon was first established by a business woman (Evelyn Lauder of Estee Lauder Cosmetics Company) whose intent was to spread awareness by getting the business community involved, which is why you see so many companies promoting pink for breast cancer.

@ http://en.wikipedia.org/wiki/Pink_ribbon

6. Do your workers speak English?

People of different nationalities work for us; some of them speak very good English, some of them have very limited English language skills. However, if you have any questions or comments about our work, collections or our sponsored charities, please feel free to contact us on 0844 879 4417 and our friendly office staff will be glad to help.

7. Is it possible to arrange a collection from my home?

Yes. If you missed a collection day or simply wish to arrange a collection of your unwanted clothing from your house, please contact us on 0844 879 4417 and we will try to arrange it for a convenient day. Thank you for your support!